Frequently Asked Questions

We’ve compiled a list of some frequently asked questions in order to give you more information.


What if there’s an accident or emergency?

Our first-rate equipment, qualified experts, and our dedication to our HSE program ensure the highest commitment to Public Safety and Environmental Impact in any urgent situation. Our team also coordinates with regional agencies to help with mitigation and restoration efforts.

What will the timeline be?

The timeline is based on your deadline as well as the size, scope, and location of your project – among other things.

What areas does ICD Group serve?

All of Western Canada. We have office locations in Fort McMurray and Hinton, Alberta, as well as Sparwood and Smithers, BC.

What services does ICD Group provide?

  • Dewatering and pumping
  • Dredging
  • Machinery maintenance & repair
  • Fleet management and servicing
  • Industrial maintenance and repair
  • Pipe and pump enclosures

Dewatering Services

Are your dewatering services prepared to handle unstable ground on a construction site?

Yes, our team comprises of highly skilled technicians and engineers with the necessary expertise, abilities, and tools to effectively and securely complete your Dewatering task.

What is dewatering?

Dewatering is the process used to remove ground or surface water from tunnels, construction sites, and more. It allows the soil to dry before excavation. Excess water is removed from the ground’s surface or underground, which in turn, firms the soil. And when done right, dewatering will prevent upheaval failure as well as soil erosion.

How do you remove water from a construction site?

The dewatering process can be accomplished in numerous ways. However, the easiest of all methods is the gravity drain approach. Using drainage channels, the water is carried away from the site to be handled at the discharge point.

Other possible methods for dewatering are syphoning, water pumping, or utilizing construction machinery to pick up and cast aside water from a specified area. The general framework of dewatering follows a simple four-step process: The collection of water, the pumping of water, filtering the water to remove contaminants, and dispensing the water at the proper location.

What pump is best for dewatering?

The choice of the best pump for dewatering depends on several factors, including the specific dewatering application, the volume and type of water to be removed, the distance and elevation required for pumping, and the site conditions.

What are some common dewatering equipment used in construction?

The common types of dewatering equipment are:

  • Extreme high-head/high-performance centrifugal pumps
  • High-volume centrifugal pumps
  • Custom built pumps
  • Custom electronic pumping system monitoring
  • Diesel drive and electric drive pumps
  • Submersible pumps

Dredging Services

Do you take proper safety precautions to protect the environment and wildlife from your dredging services?

Yes, we at ICD Group take this manner very seriously. And we have a detailed response plan in the event of any unforeseen events.

What is dredging?

Dredging is the process of removing silt, debris, and other sediments from the bottom of streams, lakes, rivers, and other various bodies of water. The number one goal of dredging is to increase the water’s depth because the accumulation of silt makes it a challenging endeavour for vessels to sail through. A dredge is a large piece of machinery used to sweep or guzzle silt from river bottoms.

How does dredging help the environment?

Dredging can have several environmental benefits when applied appropriately and responsibly. Some ways in which dredging can help the environment include habitat restoration, flood prevention and management, coastal erosion control, waterway maintenance and navigability, and environmental remediation.

What are the benefits of dredging?

Dredging offers several benefits across various sectors and industries, including:

  • Navigation and maritime safety
  • Flood control and water management
  • Infrastructure development and maintenance
  • Land reclamation and coastal protection
  • Environmental remediation
  • Resource extraction
  • Recreation and tourism

Fleet Management & Servicing

What is fleet management and servicing?

ICD’s services include leasing, renting, and fleet management services to help the operations of your business seamlessly. With customized programs tailored to the unique needs of your operations, you can feel confident knowing that the driving demands of your business will be met and exceeded.

How does fleet management work?

At ICD, we invest time in comprehending and grasping the specific driving and fleet management requirements of your business. This allows us to create a comprehensive and customized plan to tailor our fleet management and servicing to align with your business’s unique needs and preferences. Our goal is to help you optimize productivity and enhance efficiency for your company vehicles.

What type of business needs fleet management?

A partnership with a fleet management company should be considered by any business, organization, or government agency that operates a fleet of 15 or more vehicles or procures over 10 vehicles within a calendar year.

What industries require fleet management?

Fleet management is relevant to a wide range of industries and sectors that rely on the use of vehicles for their operations, including (but not limited to):

  • Transportation and logistics
  • Construction
  • Engineering
  • Public transportation
  • Utilities and energy
  • Government and municipalities
  • Field service and maintenance
  • Waste management
  • Retail and e-commerce
  • Healthcare
  • Vehicle rental companies

Industrial Maintenance & Repair

What industrial maintenance and repair services do you offer?

We offer maintenance and repair services for large machinery and equipment for natural wear and tear, whether it’s erosion on your plant structures or upkeep services. At ICD Group, we can help repair and maintain your equipment with our maintenance and repair services.

How soon will ICD Group respond to an emergency industrial maintenance and repair?

We try to respond within 24 hours of any call.

Do you provide weekend and overnight industrial maintenance and repair services?

Yes, we provide 24/7 coverage on all services.

What technology or equipment do you use for industrial maintenance and repair services?

We use top-of-the-line diagnostic software and training systems.

Do your industrial maintenance and repair technicians have certifications and training?

We have factory training through Volvo Penta, Global Pump and IHC products.

Do you track when our maintenance services are due and notify us or do we need to contact you?

Our state-of-the-art Electronic reporting systems can notify you from anywhere in the world of all operating parameters, including oil change requirements. You can even operate the equipment remotely from your phone.

Machinery Maintenance & Repair

What machinery maintenance and repair services do you offer?

We fix all types of equipment, from a haul truck to a chainsaw.

Pipe & Pump Enclosures

What is a pipe and pump enclosure?

In collaboration with Big Shax, ICD Ltd. offers specialized enclosures for pipes and pumps. These enclosures are constructed using insulated modular panels and are tailored to perfectly accommodate and protect your pumping system, regardless of its size. Big Shax’s enclosures create improved working conditions for crucial pipeline equipment, pipeline valves, and other large-scale machinery that operate in the harsh winter conditions of Canada.

How does a pipe and pump enclosure work?

Big Shax’s insulated modular systems are designed with specific dimensions for each wall, measuring 4ft wide by 8ft tall and 6 inches thick. These dimensions result in an R-value of R20 for each panel manufactured by Big Shax. To enhance strength and durability, each panel is coated with steel sheeting measuring 4ft by 8ft on both sides.

How do you assemble a Big Shax modular system?

The panels are engineered with a precise tongue and groove design, allowing them to seamlessly connect to adjacent panels along their edges. To further reinforce the structure, sturdy steel capping is installed on the top, bottom, and sides of each panel. The panels are securely fastened together using six through bolt locations.

In addition to the through bolt system, Toggle latch systems are employed for a secondary fastening and locking mechanism between panels. To ensure stability, each Big Shax panel is equipped with two-pin sleeves that securely hold two levelling feet at the bottom. By utilizing the extensive through-bolt system, the panels can be interconnected until a complete enclosure is constructed over your designated work area.

What are the features of a Big Shax enclosure for dewatering pumps?

  • 25ft long x 18ft wide x 11ft to 10ft high sloped ceiling
  • Structural Engineered insulated modular panel system enclosure
  • High insulation value in walls & ceilings of enclosure
  • 12ft wide x 10ft high swing door opening for easy pump replacement
  • Skid base allows ease of pulling a fully assembled Big Shax to the next site
  • 2 steel insulated doors meet OH & S requirements (3’ wide x 6’8” tall)
  • Emergency backup heat source
  • 2 exterior lights, 2 interior lights, 2 battery backup emergency lights on interior
  • 2-20lb fire extinguishers
  • Enclosure levelling system

How can we help?

If your questions have not been answered in this section, don’t hesitate to get in touch with us. Our team of experts will be happy to assist you.

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